At Aussie Pilates, we're committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for details on processing times, shipping options, and delivery expectations.
Processing Time
- Standard processing time: 1–3 business days (Monday–Friday, excluding NSW public holidays).
- Orders placed before 12pm AEST on a business day are processed the same day.
- Orders placed after 12pm, on weekends, or on public holidays are processed the next business day.
- You'll receive a confirmation email with tracking details as soon as your order has shipped.
- During peak periods (Christmas, Boxing Day sales, EOFY), processing may take 1–2 additional business days.
Shipping Costs
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Standard shipping on all orders within Australia.
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Express shipping is available at checkout for an additional fee, calculated by destination.
We ship Australia-wide only. We do not currently ship internationally.
Shipping Times
Once your order has been processed and shipped via Australia Post, estimated delivery times are as follows:
| Destination |
Standard |
Express |
| Sydney metro |
1–3 business days |
Next business day |
| NSW regional |
2–5 business days |
1–2 business days |
| Melbourne, Brisbane, Canberra |
2–4 business days |
1–2 business days |
| Adelaide, Hobart, Perth |
3–7 business days |
2–3 business days |
| Darwin, regional WA, NT, remote areas |
5–10 business days |
3–5 business days |
Note: Delivery times are estimates only and may vary based on location, carrier logistics, and unforeseen circumstances. We are not responsible for delays caused by Australia Post or events outside our control.
Order Tracking
Once your order ships, you'll receive a tracking number via email. Use this to monitor your shipment's progress on auspost.com.au or in the Australia Post app.
If you haven't received your tracking number within 2 business days of ordering, check your spam folder first, then contact us at hello@aussiepilates.com.au.
Important Delivery Information
Ensure Your Delivery Address is Correct
- Please double-check your delivery address before completing your order.
-
Aussie Pilates is not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.
- If an address correction is required after the order has been placed, contact us immediately at hello@aussiepilates.com.au with your order number.
- If the order has already shipped, address changes may not be possible, and re-delivery fees may apply.
- If a parcel is returned to us due to an incorrect address, failed delivery, or non-collection from a Post Office:
- Re-shipping is at the customer's cost.
- If you choose to cancel the order, the refund will be issued less the original shipping cost and a $25 handling fee.
Authority to Leave
If you have authorised Australia Post to leave your parcel without a signature (either at checkout or directly with the carrier), the parcel becomes your responsibility upon delivery. Aussie Pilates cannot refund or replace parcels marked as delivered under Authority to Leave.
If you believe a parcel was left at the wrong address, please email us immediately with photos of the delivery location, and we will assist in lodging an investigation with the carrier.
Shipping Delays
Delivery times may vary due to factors beyond our control, including:
- Australia Post carrier delays
- Weather disruptions (floods, bushfires, storms)
- Peak shipping periods (Christmas, Black Friday, public holiday weekends)
- Remote area delivery schedules
We are not liable for shipping delays, and refunds will not be issued for orders that arrive later than the estimated timeframe. We will, however, assist you in lodging investigations with Australia Post if a parcel is significantly delayed.
Undeliverable or Lost Packages
If your tracking has been stuck on the same status for more than 5 business days (or 10 business days for WA, NT, or remote areas), please contact us so we can lodge an investigation with Australia Post.
If your package is marked as delivered but you haven't received it:
- Check with neighbours, housemates, or around your delivery location.
- Check any safe drop-off points (porch, side gate, garage).
- Contact Australia Post directly on 13 76 78 to verify the delivery details.
- If the issue isn't resolved, reach out to us at hello@aussiepilates.com.au for assistance.
Please note: parcels delivered under Authority to Leave are the customer's responsibility once marked as delivered (see Authority to Leave above).
Damaged in Transit
If your order arrives with visible shipping damage, please email us within 24 hours of delivery with:
- Your order number
- Clear photos of the damaged item, the packaging, and the shipping label
Do not dispose of any packaging until we have responded — couriers may require inspection to process a claim.
For full details on damage claims and resolution, please refer to our Refund Policy.
Questions?
For any shipping-related inquiries, contact us at hello@aussiepilates.com.au. We aim to respond within 1 business day.
